Skip to Content

Rod Vial

IT Infrastructure & Operations Systems Security Administrator / ECC Manager - TAM / SDM / Developer

Iam an IT Infrastructure & Operations Systems Security Administrator, System Programmer Analyst & ITIL Certified professional, Industry recognized Information Technology Consultant, As a Technical Account Manager and Service Delivery Manager excelling through Service Management Disciplines, managing high impact Service Level Agreements, engaging governance and Service Delivery. I have been an influential part of the Information Technology organization with a worldwide presence, with over 15 years experience in the ITSM field implementing and improving ITIL life cycle processes and procedures based on proactive global services. Some of my key collaborations are Data Center Pioneer, Global Decommission Process Ownership, and numerous successful implementation projects for some of Forbes's top 100 organizations with over $1M Post-Sales Lead..

With a great level of responsibility and visibility within organizations by delivering projects, implementations, and high-priority incidents that require a major incident response that are crucial for the customer, the organization and which align its strategic plan to its program and portfolio projects. Experiences vary from delivery management, project management, and data center management roles with knowledge and strong technical skills in proactive Operations, Application Performance Management, IT Service Management focusing on High Standards of ITSM frameworks, business models, and continual improvement work. Excellent management skills with an emphasis on effectively managing risks on high-to-critical level projects. Responsible for developing, creating, and improving global processes with extensive knowledge of technological innovation projects through automated processes, and the interactions between the environment where work processes, and technologies that support people act as users and clients including operational model, executing and reporting processes improvement, and among other tasks such as communication, prioritization, optimization and management control systems to drive the organization toward their objectives through defined strategy to achieve them.

ITIL, IT Operations, Systems Security Admministrator, Technical Account Management, Cybersecurity, Data Security and Regulatory Compliance Leader, Customer Relationship Management, Service Delivery Management, Service Delivery Strategies, Project Management, Governance Management, Quality Assurance, Risk and Compliance Management, Enterprise Performance Management, Optimization and Improvement, Disaster Recovery, Document Management, BI, Incident Management, Data Center Management, IT Infrastructure and Methodologies focusing the Data Security & Regulatory Compliance leadership, Software as a Service (Saas), Cloud Infrastructure as a Service (IaaS), Platform as a Services (Paas), Cloud Technological Operations and Solutions.


As an ITIL (Information Technology Infrastructure Library) certified System Programmer Analyst professional, I have strong understanding of IT service management best practices. ITIL is a widely adopted framework for managing IT services and aligning them with business needs. With this certification, and being a System Programmer Analyst I'm able to integrate ITIL practices into my roles, ensuring efficient and effective IT service delivery. As well combiened skills with Information Technology Business Operations as a set of detailed practices for IT activities such as IT Service Management and IT asset Management. With experience in the SDLC - Software Development Life Cycle focusing on the Requirements Analysis, Planning, Software Design/Architectural Design, Software Development, Testing and Deployment. In addition to my essential skills mentioned earlier, here are some specific areas where as ITIL certified System Programmer Analyst I excel:

  • IT Service Management Processes: In-depth knowledge of ITIL processes, such as Incident Management, Problem Management, Change Management, Service Request Management, and Service Level Management. I can implement these processes to optimize service delivery and minimize downtime.
  • IT Service Design and Strategy: Understanding how to design IT services that align with business objectives and strategies. They can contribute to the design of robust and scalable systems that meet the organization's needs.
  • Service Transition: Proficiency in managing the transition of new or changed services into the production environment, ensuring minimal disruption to the business.
  • Service Operation: Ability to effectively manage and support IT services in the live environment, including incident resolution, problem analysis, and service monitoring.
  • Continual Service Improvement: Skills in identifying areas for improvement and implementing measures to enhance the overall efficiency and effectiveness of IT services.
  • ITIL Framework Implementation: Experience in implementing ITIL practices within an organization and driving IT service management maturity.
  • Incident and Problem Management: Expertise in quickly identifying and resolving incidents to minimize service downtime. They can also investigate recurring issues and implement long-term solutions through problem management.
  • Change Management: Understanding the importance of managing changes to IT services and systems in a controlled and efficient manner, reducing the risk of disruptions.
  • Service Level Agreements (SLAs) and Key Performance Indicators (KPIs): Familiarity with defining SLAs and KPIs, and using them to measure and improve service performance.
  • ITIL Tools and Technologies: Proficiency in using ITIL-compliant tools for service management, incident tracking, and reporting.
Having ITIL certification in addition to the technical skills of a System Programmer Analyst I can be more well-rounded, enabling me to contribute not only to technical aspects but also to the overall IT service management strategy of an organization. It demonstrates my commitment to following best practices and delivering quality IT services to their stakeholders.
Web/Application Development
Programming Languages
Project Management
Database Management

Effective Communication

Emotional Intelligence

Critical Thinking




Strategic thinking



Account Management

Public Cloud Platform Architecture

Hosting Architecture

Operating Systems & Distributions

Windows Server

Linux Web Server & Platforms


Programming/Coding Languages

Terminal Commands

Code Editors

Java IDE

SAAS - Software as a Service

Network & Firewall Infrastructure


2023 - Present

Systems Security Administrator

As an IT Operations System Security Administrator, my primary responsibility is to ensure the security and integrity of an organization's information technology infrastructure. By playing a critical role in safeguarding sensitive data and systems from cyber threats and vulnerabilities. My key duties and responsibilities include:
  • Security Monitoring: Continuously monitor network, server, and application logs to detect and respond to security incidents. Utilize intrusion detection systems and other security tools to identify and mitigate potential threats.
  • Access Control: Manage user access and permissions, ensuring that only authorized individuals have access to sensitive systems and data. Implement role-based access controls and enforce strong authentication methods.
  • Security Policies and Procedures: Develop and enforce security policies, procedures, and guidelines for the organization. Educate employees on security best practices and conduct security awareness training.
  • Vulnerability Management: Conduct regular security assessments and vulnerability scans to identify weaknesses in the IT environment. Prioritize and remediate vulnerabilities to reduce the attack surface.
  • Incident Response: Develop and maintain an incident response plan to address security breaches and data breaches. Take swift and effective action in the event of a security incident to minimize damage and recover from breaches.
  • Patch Management: Keep systems and software up to date with the latest security patches and updates to mitigate known vulnerabilities.
  • Security Tools Management: Manage security tools such as firewalls, antivirus software, intrusion detection systems, and encryption technologies to enhance the security posture of the organization.
  • Compliance and Auditing: Ensure that the organization complies with relevant industry standards and regulations (e.g., GDPR, HIPAA). Coordinate and assist with security audits and assessments.
  • Security Documentation: Maintain records of security incidents, policies, procedures, and configurations. Keep documentation up to date and easily accessible for reference.
  • Collaboration: Work closely with IT teams and other departments to integrate security best practices into their workflows and projects. Collaborate with external security experts and vendors when necessary.
  • Security Awareness: Stay updated on the latest cybersecurity threats, trends, and technologies. Implement proactive security measures to stay ahead of potential risks.
My role is pivotal in protecting the organization's digital assets and ensuring the confidentiality, integrity, and availability of data. It involves a combination of technical expertise, policy enforcement, and proactive threat mitigation to maintain a robust and secure IT environment.


Technical Account Manager

(click for a dedicated resume)
  • Innovated Cybersecurity, Full-Stack Security MSSP, secure cloud services, solutions and technical resources
  • Coordinated evaluation, selection and deployment of cybersecurity systems & services in accordance with industry standards, regulatory requirements, best practices & data security compliance (PCI/SOC/HIPAA/HITRUST/ GDRP/ISO)
  • Participated on cross functional team complex projects, implementations, and Change Management
  • Managed Customer’s Cloud Health and Performance Management Assessment Assurance
  • Acted as first contact escalation point & managed XLAs/SLAs based on L1/L2/L3/L4 support
  • Researched & Troubleshooted Cybersecurity, Data Replication, Data Backup, Network, and Firewall Monitoring
  • Participated and maintained DR Testing, Runbooks, Technical Documentation
  • Created & Maintained Network Mapping/Topology Diagrams and secure infrastructures


IT Consultant

  • Acted as IT Consultant & Mentor on IT Operations infrastructure & operational services
  • Performed incident management, change management, XLAs/SLAs awareness and troubleshooting
  • Ticketing System Management – ServiceNow, Incidents, Requests, Tasks, Analysis & Evaluation
  • Evaluated recommendations, resolutions, troubleshooting, & guidelines via IT competence
  • Managed IT enterprise equipment, devices, software, and Licenses for entire organization


IT Consultant / Developer

  • Oracle Consultant and Mentor on IT architecture and services
  • Project Management - Improved Scalability Projects
  • Dashboard Monitoring, Analysis & Evaluation Services on Application / System Architecture
  • Updated Technology Recommendations, resolutions, and guidance in the different fields of competence of IT.
  • Web Apps Developer and Technical Support


Service Delivery Director / Senior Principal Technical Account Manager

(click for a dedicated resume)
  • Provided Service Solution based on ITIL Best Practices & compliance standards
  • Drove delivery execution & excellence in adherence to XLAs/SLAs, amendments, & requirements
  • Maintained prestigious portfolio of Managed Services top 100 client accounts governance
  • Primary owner for Managed Services BAU and project-specific delivery management
  • Conducted Service Reviews, resource planning, budget, and XLAs/SLAs management
  • Drove operational metrics & provided inputs to Client Service Executives for account planning
  • IT Governance and Service Management Oversight
  • Spot Bonus award winner - ACS Customer Services Pacesetter Award, these awards are related to the ACS Delivery Lead Generation program for Q1 of FY19.


Service Delivery Manager

  • Coordinated and delivered complex projects cross functional teams handling the entire solution
  • Successfully managed and delivered ITIL best practices through ITSM process & procedures
  • Governed accounts totaling over US $5 Million in yearly revenue for Oracle OnDemand
  • Primary point of contact for customers and system support for numerous clients
  • Outperformed objectives by delivering value and maintaining company revenue & profitability
  • Promoted to Service Delivery Director, Senior Principal TAM – IC5 Highest Individual Contributor


Senior IT Analyst Document Standards & Content Management

  • Obtained ITIL certification and successfully standardized framework for IT services in CMS
  • Successfully Analyzed, planned, developed a global decommission process
  • Managed & secured user roles, technical operations, critical impact
  • Contributed on metrics, KPIs, XLAs/SLAs measurements and automated reports
  • Managed access management control system, security ownership and system workflows CMS
  • Client Centricity Award winner – Global Decommission process


Enterprise Command Center Manager - Data Center

  • Pioneered Solutions and Services – Global Cloud Data Center and Monitoring Management
  • Landscaped incidents escalation and risk management for North America region
  • Innovated Applications, Platforms, Systems Monitoring and Reporting tools
  • Contributed Data Center IT infrastructure, architecture and systems IT ecosystem optimization
  • Designed and configured monitoring threshold warnings, scalable monitoring and logging







Quick Learner

Education & Certifications

In Progress


Microsoft Certified: Security Operations Analyst Associate

  • SC-200: Mitigate threats using Microsoft 365 Defender
  • SC-200: Mitigate threats using Microsoft Purview
  • Defend against threats with Microsoft 365
  • SC-200: Mitigate threats using Microsoft Defender for Endpoint
  • SC-200: Mitigate threats using Microsoft Defender for Cloud
  • SC-200: Create queries for Microsoft Sentinel using Kusto Query Language (KQL)
  • SC-200: Configure your Microsoft Sentinel environment
  • SC-200: Connect logs to Microsoft Sentinel


Architecting with Google Compute Engine Specialization

  • Elastic Google Cloud Infrastructure: Scaling and Automation
  • Essential Google Cloud Infrastructure: Core Services
  • Essential Google Cloud Infrastructure: Foundation
  • Google Cloud Platform Fundamentals: Core Infrastructure
  • Reliable Google Cloud Infrastructure: Design and Process